What Is LoanSolutionCenter™?

LoanSolutionCenter™ is a secure online portal provided by your loan servicer to help you request and manage mortgage assistance.

LoanSolutionCenter™ is a secure online website that your mortgage company, bank, or the company that services your mortgage (your “mortgage servicer”) uses to help you request and manage mortgage assistance.

If you are facing financial hardship or exploring options to stay current on your mortgage, LoanSolutionCenter gives you one secure place to apply for help, upload required documents, check the status of your request, and send messages to the company that manages your mortgage — without mailing paperwork or waiting on hold. You can rest assured this website was created to help homeowners like you work more easily with their mortgage company or mortgage servicer.

Why You’re Seeing This Site

You are most likely on LoanSolutionCenter™ because your mortgage company, bank, or mortgage servicer directed you here.

Many mortgage companies and banks hire specialized companies, called mortgage servicers, to manage their home loans. A mortgage servicer handles day-to-day tasks such as collecting payments, keeping records, and reviewing requests for assistance. Your mortgage company or bank may be using such a mortgage servicer, and that servicer uses LoanSolutionCenter™ to work with you.

Your mortgage company, bank, or mortgage servicer may have sent you here from their website, a letter, an email, or a phone call. In every case, LoanSolutionCenter™ is only used by homeowners whose mortgage is serviced by an authorized mortgage servicer or mortgage company. You can rest assured you are in the right place to work with the company that manages your mortgage.

What You Can Do Here

Once you log in or register, LoanSolutionCenter™ lets you:

• Apply for mortgage assistance
• Upload required documents securely
• Track the status of your request
• View, access, and download letters and other correspondence related to your request for mortgage assistance
• Send and receive messages with your loan servicer
• Access the site 24/7 from a desktop, tablet, or mobile phone

This website is designed to make a stressful time a little easier by giving you a clear, step by step way to work with your mortgage company, bank, or mortgage servicer.

Who Powers This Portal

LoanSolutionCenter™ is built and operated by BackInTheBlack®, LLC, a mortgage servicing technology company.

Many mortgage companies and banks hire mortgage servicers to manage their loans. These mortgage servicers and mortgage companies use LoanSolutionCenter™ to securely receive and manage mortgage assistance requests from homeowners.

BackInTheBlack® provides the secure, cloud-based software that powers LoanSolutionCenter™ so these companies can work with you in an organized and efficient way. Founded in 1999 and headquartered in Norcross, Georgia, BackInTheBlack® has spent more than two decades building technology that helps mortgage companies, banks, mortgage servicers, and the homeowners they serve work together more efficiently.

What We Are Not

We want you to know exactly who you are working with so there is no confusion.

• BackInTheBlack® is not your mortgage company, bank, or mortgage servicer. We do not own your mortgage, collect your payments, or hold your loan.
• BackInTheBlack® does not make credit, eligibility, modification, forbearance, or foreclosure decisions on your mortgage. All decisions about your mortgage and any assistance you request are made by your mortgage company, bank, or its mortgage servicer, consistent with their guidelines, applicable investor requirements, and applicable law.
• BackInTheBlack® does not provide financial, legal, or tax advice. For questions about your specific financial situation, please contact your mortgage company, mortgage servicer, or a qualified professional.
• Information you submit through LoanSolutionCenter™ is provided to your mortgage servicer or mortgage company for their review and handling, consistent with the disclosures provided by your mortgage company or servicer and the LoanSolutionCenter™ Privacy Notice.

Keeping Your Information Secure

Protecting your personal and financial information is a foundational part of how LoanSolutionCenter™ is built. You can rest assured that strong safeguards are in place to help protect your data.

LoanSolutionCenter™ operates on a secure, cloud-hosted platform with safeguards designed to protect homeowner data, including:

• Encrypted connections between your browser and the website.
• Secure user sign-in , so only authorized borrowers can register for and access an account tied to their mortgage.
• Audited, enterprise-class hosting with redundant infrastructure and monitoring designed to keep the website available when you need it.
• Ongoing monitoring to help protect against cyber threats, fraud, and unauthorized access to sensitive homeowner data and mortgage documents.
• Alignment with industry compliance requirements that apply to mortgage servicing technology, including consumer protection and data privacy obligations.

For more detail on what we collect and how it is used, please review the LoanSolutionCenter™ Privacy Notice., as well as the privacy notice provided by your mortgage company or mortgage servicer.

Need Help?

We know this may be a stressful time. If you need help, rest assured there is support available. The right contact depends on what you need.

• Questions about your loan, payment, application status, or the decision on your assistance request: Please contact your mortgage company, bank, or mortgage servicer directly— they own your mortgage and are the only ones who can answer detail questions about it. Their contact information is on your monthly mortgage statement and on the website where you found the link to LoanSolutionCenter™.
• Technical issues with this site: (for example, you can’t log in, you’re getting an error message, or a document won’t upload): Please reach out to LoanSolutionCenter™ Technical Support.