Privacy Notice

This Privacy Notice describes how the website collects and uses the information you provide.

HOW INFORMATION IS GATHERED
We collect your Personal Information when you:
  • Register as a new user on the website
  • Enter information in forms within the website
  • Navigate of the website


TYPES OF INFORMATION GATHERED
The website collects the following information:
  • Last four digits of your Social Security number
  • Your name and contact information
  • Notification preferences
  • Information related to your hardship
  • Your IP address and other information collected when you use the website


USE OF YOUR INFORMATION
We collect and use your information to provide the requested service to you on behalf of your loan servicer. We may also use your browsing Information to improve the requested service to you on behalf of you loan servicer.


PROTECTION OF YOUR INFORMATION
We maintain reasonable safeguards to protect your Personal Information from unauthorized access and use. These measures include logical safeguards of your information and physical safeguards of computer equipment and buildings.


SHARING
All information gathered within the website will only be shared with your loan servicer, for which agreements between you and your loan servicer are already in place. Any information used by your loan servicer that was collected by the website may be used at their discretion in accordance with said agreements. For more information about how your loan servicer protects your privacy, including specific rights that may apply, please review their relevant privacy notices.
The website does not share your information for marketing or advertising purposes.


ADDITIONAL NOTICES
California residents covered by the California Consumer Privacy Act do not have to take any further action to limit the sharing of information. Such limits are already in place. Your information is not shared with affiliates or 3rd parties except as described in this notice.
The website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the website. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information to or on this website or through any of its features.


CONTACT
For technical questions about the website or this privacy notice, call 1-888-221-6580.
For questions about your loan, contact your loan servicer.